What can organizations use analytics from Zendesk Explore for?

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Prepare for the Zendesk CS Professional Certificate Test with flashcards and multiple-choice questions. Each question offers hints and explanations to boost your confidence. Get ready for success!

Organizations utilize analytics from Zendesk Explore primarily to analyze customer support data and improve services. This tool offers insights into various aspects of customer interactions, helping businesses measure performance, track resolution times, and monitor customer satisfaction. By harnessing this data, organizations can identify trends, pinpoint areas needing improvement, and make informed decisions to enhance the overall customer experience.

While employee efficiency, sales metrics, and inventory management are crucial for businesses, they are not the primary focus of what Zendesk Explore is designed to support. Instead, it excels in providing actionable insights specifically related to customer support, making option C the most relevant and accurate choice for this context.

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