What defines internal customers?

Internal customers are defined as employees and contractors within an organization who rely on one another for support, information, or resources to perform their jobs effectively. This concept emphasizes the interdependence among individuals within a company, where each person's performance can directly impact others in achieving organizational goals.

This definition aligns with the core principle of internal customer service, which focuses on facilitating a positive and productive work environment. By treating fellow employees as internal customers, organizations can foster collaboration, enhance communication, and improve overall service quality, ultimately benefiting the organization's external customers as well. Recognizing the role of internal customers supports a holistic approach to customer service that acknowledges the importance of every team member's contribution toward success.

Other options refer to external entities or roles that do not fit the internal customer framework, as they involve relationships outside the organization rather than the internal dynamics that drive teamwork and efficiency.