What is a primary use of community forums in Zendesk?

Community forums in Zendesk primarily serve to enable peer-to-peer customer engagement. This platform allows users to interact, discuss issues, share solutions, and provide support to each other. Community forums foster a sense of community among customers, where they can help one another, thus reducing the need for direct inquiries to support agents for every question or problem. This kind of interaction not only empowers users by giving them access to collective knowledge and experiences but also builds a stronger customer community around a product or service.

In contrast, displaying ticket statistics pertains to internal reporting or analytics rather than community engagement. Facilitating direct contact with support agents focuses on one-on-one communication, which is not the essence of community forums. Streamlining ticket creation is more related to enhancing support workflows than community-driven discussions. Ultimately, the strength of community forums lies in the collaborative environment they create for users.