Which metrics can be evaluated using Zendesk’s analytics dashboard?

The correct choice reflects key customer support metrics that Zendesk is specifically designed to analyze. First response time measures how long it takes for an agent to respond to a customer inquiry, which is crucial for understanding responsiveness and service quality. Ticket resolution time tracks how long it takes to resolve customer issues, providing insight into efficiency and effectiveness in handling support requests. Customer satisfaction is often measured through surveys or scoring, which helps gauge overall customer sentiment regarding the support experience.

These metrics are fundamental to Zendesk’s core functions, allowing organizations to assess their support performance and make data-driven improvements. The other options refer to metrics outside of Zendesk’s primary focus, such as financial or marketing measurements, which the platform does not specifically provide tools to evaluate in-depth.