Which of the following is a recommended practice for closure in customer interactions?

Sharing the next steps is a recommended practice for closure in customer interactions because it helps to clarify what the customer can expect after the current interaction. Providing clear next steps reassures the customer that their issue is being taken care of and that there is a plan moving forward. This practice not only fosters transparency but also enhances customer satisfaction by ensuring that they feel informed and empowered. It establishes a sense of continuity in the service process, strengthening customer trust and helping to build a positive relationship.

While providing a lengthy explanation might seem helpful, it can actually overwhelm the customer or lead to confusion, detracting from the closure of the interaction. Asking for customer feedback is valuable but might not fit every situation as a closure method. It is often more effective as part of a follow-up rather than at the end of a resolution. Redirecting to another service can be necessary at times, but it falls short of providing customers with a sense of closure regarding their immediate concerns, which is why sharing the next steps is the preferred approach.